BCUSU is looking for a proactive and empathetic Student Advisor to join our Advice Team and play a key role in supporting and advocating for students throughout their academic journey.

This position is ideal for someone who is passionate about student welfare and can provide high-quality, specialist advice across a range of complex issues.

As a Student Advisor, you will deliver personalised one-to-one support to students, particularly in areas such as academic appeals, complaints, disciplinary procedures, fitness to practise concerns, and housing issues. You will also support students during formal university processes, including attending meetings and hearings as their advocate or support person.

You will act as a central point of contact for students navigating university policies, procedures, and services including mental health support, academic assistance, and financial aid. Building trusting relationships with students is at the heart of this role, helping them feel heard, respected, and empowered.

Key responsibilities:

• Provide accurate and up-to-date advice on complex academic and housing issues.

• Advocate on behalf of students where necessary, ensuring their voices are represented and their rights protected.

• Conduct detailed casework, including interviewing students, identifying issues, and offering appropriate solutions and support.

• Interpret and communicate complex policies, procedures, and regulations clearly and empathetically.

• Manage your own caseload, prioritising effectively based on urgency and student needs.

• Maintain a strong knowledge of legislation, university policies, and best practices relevant to student support and advice.

Who we're looking for...

This role would suit someone with:

• Excellent communication and interpersonal skills, with the ability to build trust and offer reassurance in sensitive situations

• Experience working with people from all backgrounds

• Strong organisational and problem-solving skills, with the ability to manage multiple priorities and deadlines

• Advanced knowledge in key advisory areas (appeals, complaints, disciplinaries, housing, etc.) and current legislation and policy

• Experience in casework, advocacy, or a student support setting

Hours

Full time, 35 hours per week

Salary

£28,318 - £30,768

To apply

Send your CV application along with a covering letter to studentunionjobs@bcu.ac.uk. When applying, make it clear which position you are applying for. Your covering letter should demonstrate how you meet the Person Specification listed on the job description.

Successful candidates will be able to demonstrate they meet the Person Specification on the job description most closely.

Application deadline:

Wednesday 3rd September, 11:00pm

Interview date

Tuesday 9th September 

Why work for BCUSU?

Staff members have a number of benefits:

• Agile Working Policy, including:

1. Flexi-time - approach which allows employees to chose their start and finish times across the working week
2. Time off in lieu (TOIL) - prearranged overtime which can be taken back
3. Working from home (WFH) - up to 1 day working from home per week
4. Remote working - work up to 1 week from a remote location
5. Dynamic workspaces - work in other BCU campus locations

• Generous Holidays with Long Service increments (32 days plus 8 Bank Holidays paid annual leave pro-rata) 
• Optional Enhanced Contributory Pension Scheme (eligible for joining after completion of probation period)
• Additional day holiday for Wedding day and Graduation day
• Maternity, Paternity, Adoption pay and leave (statutory entitlement)
• Health Care Cash Plan - money back on everyday health care such as dental, optical and physio costs, and additional benefits like remote GP appointments, mental health support, exclusive discounts on high street purchases and more.
• Volunteering – take one day volunteering and BCUSU will match it with another day for you to volunteer
• Paid Compassionate Leave
• Cycle to Work Scheme 
• Access to student discount platforms 
• BCU Library membership
• Staff socials – subsidised events usually Summer and/or Christmas

Other info:

BCUSU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. If you require any reasonable adjustments to assist you in the application or interview process please get in touch to discuss your needs, by emailing studentunionjobs@bcu.ac.uk