The SU Advice Team is staffed by professional advisers who are able to provide information, advice and representation on a range of student welfare issues.
We mainly help with academic matters (such as extensions, appeals and complaints), money issues (loans, debt, financial assistance funds, etc.) and housing problems (e.g. looking for accommodation, landlord/tenant disputes). We can also provide advice on other issues including consumer, legal and employment matters.
Our Principles
We are committed to providing a confidential service to students. No information shall be given to any third party, without your prior expressed consent to disclose such information (Nb there are limited situations where we may breach confidentiality – please refer to our Confidentiality Policy for details).
The advice we give is independent of any outside influence or external body, including the University.
We offer impartial advice and will help all students with difficulties, regardless of how those difficulties arose.
We will not make decisions on your behalf or tell you what to do. Instead, we will help you explore the issue you are seeking advice about and understand your options. We will support you in making decisions and where appropriate, take action on your behalf.
Who We Can Help
The service is provided to current Birmingham City University students as well as graduates and prospective students with an offer to study here.
We can provide general advice to University staff and parents but we will not discuss individual cases without your consent.
How to Access Us
You can find information about common student issues on the advice pages of this website.
If you would like to speak to an adviser, please complete this short Enquiry Form. We will then arrange a time for an adviser to contact you. This will usually be by phone. After the initial contact we can continue to advise you via telephone, email, video call via Teams or face to face.
Feedback
We welcome any feedback from students about the service or suggestions for improvements. Our anonymous online feedback form has 3 quick questions and will only take a couple of minutes to complete.
Complaints
We work within standards required by the Advice Quality Standard and Advice UK and hope you are happy with our service. If you wish to make a complaint about any aspect of the service please see the SU Complaints Procedure.
Your complaint will enable us to deal with the issue and take steps to prevent it from happening again