You MUST complete this form BEFORE we answer your enquiry. Under data protection law we need to know whether you consent to us keeping a record of the information you give us.
PLEASE READ THE GUIDANCE BELOW BEFORE FILLING OUT THIS FORM
To provide an effective service, we need to record your enquiry and certain details about your case. We also need to keep your details so that we can contact you, if necessary, about your case. All information you provide to us is maintained in accordance with our confidentiality policy and BCUSU’s data protection guidelines. If you do not give us consent we will still be able to respond to your query but you will need to explain your situation again each time you contact us.
As part of our commitment to quality we arrange external audits of our work. Any external auditors would be bound by their own professional rules on confidentiality. An auditor may choose your file at random to examine the accuracy of advice provided and adherence to quality procedures.
The Union Advice Centre is separate from the University. Everything you tell us will be kept confidential unless we consider there is a risk to your own safety or others. For more information, please refer to our confidentiality policy.
You have the right to see any records which we keep about your case. Please email email@example.com if you would like access to your records.
We may also need to speak to third parties including other agencies and the University about your case. All communication will be checked with you beforehand unless we consider there is a risk to your own safety or others.
I give consent for the Advice Centre to record and make available for audit the information they have about me.
I give my consent to the Advice Centre corresponding on my behalf with relevant third parties.
Your First Name:
Your University email address:
Your contact number:
BCU ID number:
Please give us brief details of your enquiry:
Please let us know the days and times you are available to receive a call from an adviser. We aim to ring you within the next couple of days but in times of high demand this may not be possible. If you are not available to answer when we ring we will leave a message for you to call us back on 0121 331 7777.
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