The Advice Centre is a professional, impartial, confidential and non-judgemental service, providing advice, support and representation to help you resolve your problems.
When you log your enquiry you will be allocated an initial 20 minute call from an Adviser (we’ll try our best to get back to you within 48 hours).
Any subsequent advice can be provided in person, on the phone or by email.
To provide an effective service we need to record your enquiry and certain details about your case. We also need to keep your details so that we can contact you, if necessary, about your case. All information you provide to us is maintained in accordance with our Privacy Statement. The Union Advice Centre is separate from the University. Everything you tell us will be kept confidential unless we consider there is a risk to your own safety or others. For more information, please refer to our Confidentiality Policy.
We may also need to speak to third parties including other agencies and the University about your case. Consent will be obtained from you beforehand unless we consider there is a risk to your own safety or others.
As part of our commitment to quality we arrange external audits of our work. Any external auditors would be bound by their own professional rules on confidentiality. An auditor may choose your file at random to examine the accuracy of advice provided and adherence to quality procedures.
I give consent for the Advice Centre to make available for audit the information they have about me.
Your First Name:
Your University email address:
Your contact number:
BCU ID number:
Please give us brief details of your enquiry:
Please let us know the days and times you are available to receive a call from an adviser. We aim to ring you within the next couple of days but in times of high demand this may not be possible. If you are not available to answer when we ring we will leave a message for you to call us back on 0121 331 7777.
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