When will I receive a decision?
Check your university email for an automated email which details whether your claim was successful or unsuccessful, and any comments on the claim.
The university aims to reply to all claims within 5 working days of a completed form, with evidence. Sometimes there can be delays in response time; the university will let you know through your student inbox with any updates to your claim.
If response time is delayed to the point your deadlines are approaching, you need to choose to either submit to the original deadline or, if asking for an extension, take a risk and submit to the extended deadline in the hope that it is successful. If not accepted, you will receive a late penalty if you submit within 5 working days of the original deadline. Beyond 5 working days it will be considered a fail.
If your claim was successful, Student Governance will inform your School Office that you have ECs, and your tutors should be able to advise you on your new deadlines or assessment dates.
Can I appeal?
If your claim was unsuccessful, you can raise a query against the decision and provide further evidence within 10 working days of the decision being made. You should speak to the Advice Team about raising a query against the decision. There should be a reason why your claim was rejected, and there may be steps you can take which can change the decision in your favour.
If not happy with the query decision, you can also make a formal academic appeal within 10 working days.