Collecting feedback from students and logging it on the Rep Feedback Hub is the most important thing you will do as a Rep.
How can I gather feedback?
There are loads of ways you can collect feedback from your classmates, make sure you adapt what you do to best suit what they like!
✦ Online surveys and forms - The classic, quick and easy method you can use in loads of ways!
- To help you get started, here's a template Microsoft Form with some questions you might find helpful to ask your classmates.
- Think about how you'll send your form around - you could print posters with QR codes, or post the link in your class group chat, or ask your Course Leader to put a link on Moodle!
- Don't be afraid to try other tools like Google Forms, or running polls in your WhatsApp chats.
- Make sure you log issues submitted to your form on the Feedback Hub!
✦ Online notice boards - A constant place for classmates to post their issues!
- Tools like Padlet or Miro are great for your classmates to post feedback to anonymously, and see what everyone else is having a problem with.
- Make sure you set yourself time to regularly check your noticeboard and log the issues on the Feedback Hub.
✦ Speak to people in person - Don't forget about just having a chat!
- Catching your classmates during a break in the lecture, or right after it finishes, is a great way to get immediate feedback.
- You could arrange for everyone to meet somewhere on campus, or off, for a chat.
- Don't forget to take notes to log any issues on the Feedback Hub.
✦ Physical methods - Tactile ways for your classmates to get hands on with their feedback!
- Use a small cardboard box or old money box to collect feedback slips from your peers.
- Try sticker or tally polls - use a piece of paper with a question and your options, and let your classmates mark their answers.
- Use post-it notes on a whiteboard or wall for a visual activity to do after a class.
- Don't forget to note down the feedback you collect on the Feedback Hub!
What do I need from the feedback I collect?
When you're speaking to students about a problem, you need to make sure you have enough information to begin tackling it.
You'll find these questions helpful in making sure you have everything you need:
- What is the issue?
- Who does it affect?
- Where is the issue based?
- When did it start?
- Why is it important?
- What resolution do the students want?
What if no-one has anything to say?
Feedback doesn't always have to be negative!
If no-one is facing any issues that need fixing, try asking about things that are working well or they're enjoying, or maybe talk about new things they might like to see such as trips or industry guests.
Remember to log new ideas and positive feedback on the Feedback Hub!