Do you have a complaint?
We try to ensure that your time as part of a society is positive, we also know that sometimes...things can go wrong.
BCUSU has a general complaints procedure for members which is explained in detail in our bylaws. It includes the procedure for submitting your concerns about any area of the organisation.
Below, we've pulled together specific information about raising concerns as part of a society. Take a look at the guidance below before submitting the form.
Please note: this process should be followed for complaints specifically about a society or its members. If you have a complaint about a member of BCUSU staff, this should be addressed via email to su.peopleandculture@bcu.ac.uk.
Informal Resolution
Where appropriate, we would recommend trying to solve your grievance informally in the first instance.
Each committee should have a Participation and Inclusion Officer, who's role includes ensuring all members are able to access the society and feel included and supported within it.
If you want to find out who your Participation and Incluion Officer is, you can check your societies page on our website. We'd reccomend getting in touch with them to explain where things are going wrong as a first step.
Formal Complaint
If the informal route doesn't work, or if you feel that it's not appropriate for the complaint you wish to raise, then you can formally raise your concerns to the Students' Union.
The first stage of the formal procedure should be booking a meeting with your coordinator. It may be that they can offer a simple resolution, which could involve speaking to the committee or moderating a conversation between the parties involved.
For more serious concerns, or where more informal routes have been exhausted, you can submit a written complaint using the form linked below.
Whilst we'll always respect your wish to remain anonymous, confidentiality cannot be guaranteed. However, BCUSU takes the protection of potential victim’s identity seriously and will support this as much as possible.
Once submitted, the complaint will be passed to the relevant team manager for investigation. They will aim to speak to all parties concerned within ten working days and, if needed, will instigate a more thorough investigation. We'll keep you informed of the progress thoughout.
Following the close of the investigation, the investigating manager will pass on their report to a disciplinary panel who will make the final decision on the validity of the complaint and, therefore, any suitable outcomes.
Submit a Complaint