BCUSU is seeking a Deputy Manager to support our Area Hospitality Manager in overseeing all aspects of the Eagle & Ball, ensuring compliance with operational, legal and brand standards while achieving financial and performance objectives.

As Deputy Manager you will lead, develop and motivate the pub's staff team to deliver excellent customer service and operational standards.

You will promote and grow the Eagle & Ball brand through effective marketing, customer engagement and events, ensuring it remains relevant, profitable, and a valued part of what BCUSU offer students and beyond.

Key responsibilities:

• Assisting the Area Hospitality Manager in managing all aspects of Eagle & Ball
• Acting as on-site manager in their absence, ensuring smooth and compliant operation
• Supporting financial management, stock control and performance objectives
• Leading, developing and motivating staff, including supervisors, apprentices and casual student staff
• Ensuring the highest standards of customer service and operational delivery
• Supporting marketing, events and promotions to grow the Eagle & Ball brand and ensure it remains relevant and profitable

The Eagle & Ball is an essential part of the BCU student experience and we are committed to providing the best service and atmosphere to our customers.

Who we're looking for...

This role would suit someone with:

• Proven experience managing or supervising in a bar, pub, or licensed venue
• Strong understanding of compliance (licensing law, food safety, health & safety, safeguarding)
• Excellent customer service skills with the ability to resolve issues confidently
• Financial awareness, including budgeting, stock control, and sales analysis
• Strong organisational and time management skills
• A team player with a proactive, creative and positive approach

A hospitality qualification is desirable, though not essential. You must be willing and eligible to obtain a Personal Licence if you don’t already hold one.

Hours

Full time, 35 hours per week, Monday–Saturday (flexibility required for events)

Salary

£28,318 - £30,768

To apply

Send your CV application along with a covering letter to studentunionjobs@bcu.ac.uk. When applying, make it clear which position you are applying for. Your covering letter should demonstrate how you meet the Person Specification listed on the job description.

Successful candidates will be able to demonstrate they meet the Person Specification on the job description most closely.

Application deadline:

Monday 13th October, 10:00am

Interview date

Friday 17th October

Why work for BCUSU?

You’ll join a supportive and dynamic team committed to creating an excellent experience for BCU students. The Eagle & Ball offers a lively, student-focused work environment, with regular events, most Sundays off, and the opportunity to make a real impact in a much-loved campus pub.

Our hospitality team is led by an experienced Area Hospitality Manager, and you’ll be working closely with our kitchen and bar supervisors, apprentices and student staff.

Staff members have a number of benefits:

• Generous Holidays with Long Service increments (32 days plus 8 Bank Holidays paid annual leave pro-rata) 
• Optional Enhanced Contributory Pension Scheme (eligible for joining after completion of probation period)
• Additional day holiday for Wedding day and Graduation day
• Maternity, Paternity, Adoption pay and leave (statutory entitlement)
• Health Care Cash Plan - money back on everyday health care such as dental, optical and physio costs, and additional benefits like remote GP appointments, mental health support, exclusive discounts on high street purchases and more.
• Volunteering – take one day volunteering and BCUSU will match it with another day for you to volunteer
• Paid Compassionate Leave
• Cycle to Work Scheme 
• Access to student discount platforms 
• BCU Library membership
• Staff socials – subsidised events usually Summer and/or Christmas

Other info:

BCUSU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. If you require any reasonable adjustments to assist you in the application or interview process please get in touch to discuss your needs, by emailing studentunionjobs@bcu.ac.uk